1. Shipping
Every order placed on Moroji is prepared with care at our workshop in Roubaix (Nord, France). We ship your parcel within 24 to 48 business hours of receiving payment. (Orders placed on Friday evening or at the weekend are shipped the following Monday.)
Delivery options & rates Times in business days, counted from your order, preparation included.
- Mainland France, home delivery: €2.90, by La Poste tracked letter, straight to your letterbox: shipped within 1 to 2 business days, then delivered by La Poste in 3 business days.
- Mondial Relay pickup point: France €3.90 (4 to 7 business days); Belgium and Luxembourg €4.50 (5 to 8 business days); Netherlands €5.90, Germany, Spain, Portugal €6.90, Italy €7.90 (5 to 9 business days). Times count from your order, preparation included. You choose your pickup point (shop or 24/7 locker) when ordering, and you are notified as soon as your parcel arrives.
Other countries We don’t ship to other destinations yet. Living elsewhere? Write to us and we’ll look for a solution with you.
Once your order has shipped, you will automatically receive a tracking number by email so you can follow your parcel in real time.
2. Returns and exchanges
Satisfied or your money back Changed your mind? In accordance with the law, you have 14 days after receiving your order to withdraw.
The simplest way: use our online withdrawal form, free and available at all times. You can also write to us by email or by post.
How to return an item
- Send us a short email at contact@moroji.com with your order number to let us know.
- Pack the product carefully (it must be new, in its original packaging and unused).
- Send the parcel to the following address: Quentin Amat (Moroji), 123 rue d’Isly, 59100 Roubaix, France
Return costs
- If the product is faulty or we made a mistake: we cover the return costs (we will send you a prepaid label).
- If you simply changed your mind: return costs are your responsibility.
Refund Once the parcel has been received and checked at our premises, we issue a full refund (product price + original shipping costs) within 7 days at most to the payment method used for the purchase.
Still disagree? You can refer the matter free of charge to our consumer mediator, whose details are given in our terms and conditions of sale and our legal notice.
3. A problem with delivery?
If your parcel arrives damaged or opened, please take photos immediately and contact us by email at contact@moroji.com. We will find a solution straight away (a new product sent out or a refund).