SHIPPING & RETURNS

1. Shipping

Every order placed on Moroji is prepared with care from our premises in [DISPATCH CITY], France. We ship your parcel within 24 to 48 business hours of receiving payment. (Orders placed on Friday evening or at the weekend are dispatched the following Monday.)

Where a product page states a shipping timeframe, we ship within it. Where none is stated, we ship within 30 days of your order; if we cannot, we will email you and you may cancel for a prompt full refund. (FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435.)

Customs and import charges: parcels ship from France. Duties, import fees or state sales/use tax may be due on delivery. [State clearly who bears them.]

Delivery options & rates

  • Standard delivery:
    • Delivery time: [X] to [X] business days.
    • Cost: [X.XX] € (or "calculated by weight at checkout").
    • Free delivery on orders over [XX] €. (If you offer this, keep it prominent - it converts.)
  • [OPTIONAL] Pickup point:
    • Delivery time: [X] to [X] business days.
    • Cost: [X.XX] €.

Once your order ships, you automatically receive a tracking number by email so you can follow your parcel in real time.

2. Returns and exchanges

Our returns policy - not a statutory right. US federal law does not give buyers a general right to cancel an online purchase (the FTC "cooling-off" rule covers door-to-door sales only). The window below is the one we grant you contractually:

You may return an item within [X] days of delivery. The simplest way is our online returns request form.

How to return an item

  1. Email us at contact@moroji.com with your order number to let us know.
  2. Pack the product carefully - it must be unused and in its original packaging.
  3. Ship the parcel to: [COMPANY NAME] (Moroji), [ADDRESS].

Return shipping costs

  • If the product is faulty or we made a mistake: we cover the return costs and send you a prepaid label.
  • If you simply changed your mind: return shipping is at your expense.

Refunds Once we receive and check the parcel, we refund you in full (product price + original delivery cost) within 7 days, to the payment method used for the purchase.

3. A problem with your delivery?

If your parcel arrives damaged or already opened, please take photos immediately and contact us on [PHONE] or by email at contact@moroji.com. We will sort it out straight away - replacement or refund.