Last updated: [DATE]
1. Who we are
This website is operated by [COMPANY NAME], [LEGAL FORM] registered in France, registered office at [ADDRESS], company number [REGISTRATION NUMBER]. Email: contact@moroji.com. Phone: [PHONE].
Placing an order means you accept these terms.
2. Prices and taxes
Prices are shown in [CURRENCY] and exclude shipping, which is calculated and displayed before you confirm your order.
Import duties and taxes: orders are shipped from France. Depending on the destination and order value, US customs duties, import fees or state sales/use tax may apply on delivery. [State clearly who pays them - you or the customer. This is a frequent source of disputes and chargebacks.]
[If you have economic nexus in one or more US states, you may be required to register, collect and remit sales tax there. Thresholds vary by state - take advice before you start selling.]
3. Orders
Your order is placed when you select your items, review your cart and total, then confirm and pay. We acknowledge receipt of your order by email. We may decline an order in case of an obvious pricing error, suspected fraud, or if the item is unavailable - in which case you are refunded in full.
4. Payment
Payment is taken by card at the time of the order, through the secure Stripe system. We never receive or store your full card number.
5. Shipping times
We ship within the timeframe stated on the product page. Where no timeframe is stated, we ship within 30 days of your order.
If we cannot ship in time, we will tell you by email and you may either agree to a new date or cancel for a prompt full refund. (This reflects the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435.)
6. Returns - our policy, not a statutory right
Please read this section carefully. United States federal law does not give buyers a general right to cancel or return an online purchase. The FTC "cooling-off" rule applies to door-to-door sales, not to online orders. Any right of return you have here is the one we grant you contractually below.
Our policy: you may return an item within [X] days of delivery, provided it is unused and in its original packaging.
- To start a return, use our online returns request form or email contact@moroji.com.
- Return shipping: we cover it if the item is faulty or if we made a mistake; otherwise it is at your expense. [Adjust to your actual policy.]
- Refunds are issued to the original payment method within [X] days of us receiving and checking the item.
- [List any non-returnable items: personalised goods, hygiene items, etc.]
7. Faulty items and warranties
If an item arrives damaged or faulty, contact us within [X] days with photos and we will replace it or refund you.
[US-specific: consider whether you give an express written warranty. If you do, the Magnuson-Moss Warranty Act sets rules on how it must be worded and made available. If you disclaim implied warranties, note that some states restrict or prohibit such disclaimers. Take advice before publishing this section.]
8. Limitation of liability
[To be drafted with a lawyer. Limitation-of-liability and warranty-disclaimer clauses are interpreted strictly and vary state by state; an over-broad clause can be held unenforceable in full.]
9. Personal data
We are established in the European Union, so we process your personal data under the GDPR - a higher standard than most US state laws. See our privacy policy for the details of what we collect and your rights.
10. Complaints and governing law
Please contact us first at contact@moroji.com - most issues are resolved within a day or two.
These terms are governed by French law, without depriving you of the protection of any mandatory consumer rules that apply where you live. [If you want to add an arbitration clause or a class-action waiver - both common in US e-commerce terms - that must be drafted by a US-qualified lawyer, as their enforceability depends on precise wording and on state law.]
As a French business we also adhere to a consumer mediation scheme: [MEDIATOR NAME] - [WEBSITE].