This English translation is provided for convenience. In the event of any discrepancy, the French version of these terms prevails.
Preamble
These terms and conditions of sale apply to all sales made on the Moroji website.
The website is published by Quentin Amat, sole trader (entrepreneur individuel, EI), trading as Moroji, located at 1 rue de Mirvaux, 80260 Beaucourt-sur-l’Hallue, France, SIRET 130 053 275 00017. Email: contact@moroji.com
Unique identifier (IDU) for the household packaging and graphic paper EPR scheme, issued by ADEME: FR555204_01CKHR.
The customer declares having read and accepted these terms and conditions of sale before placing their order. Confirming the order therefore constitutes acceptance of these terms and conditions of sale.
Article 1 – Principles
These terms and conditions set out all the obligations of the parties. They are available on the Moroji website and shall prevail, where applicable, over any other version or any other conflicting document.
Article 2 – Prices
Our product prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code: the prices displayed are the final prices paid by the customer. Prices do not include delivery costs, which are charged in addition and shown before the order is confirmed. The seller reserves the right to change its prices at any time, but the product will be invoiced at the price in force when the order is confirmed.
Article 3 – Order
The order is confirmed when the customer:
- Selects their products.
- Checks the details of their order and its total price (cart).
- Confirms their order and proceeds to payment. Every order implies acceptance of the prices and descriptions of the products available for sale. Moroji acknowledges receipt of the order by email.
Article 3a – Content supplied for customisation
The Customer warrants that they hold all the rights required over the files, images, logos, photographs, drawings or works supplied for customisation.
The Customer declares that the content supplied does not infringe the intellectual property rights of third parties (trademarks, copyright, designs, etc.).
The Customer assumes full responsibility for the content supplied and indemnifies the Seller against any claim, action or judgment resulting from its use.
The Seller reserves the right to refuse any order containing content likely to infringe the rights of third parties or contrary to the regulations in force.
Article 4 – Payment
Confirming the order means you are obliged to pay the price shown. Purchases are paid by bank card, PayPal, Apple Pay or Google Pay, through the secure payment system Stripe. Payment is taken when the order is placed.
Article 5 – Delivery
Products are delivered to the delivery address or pickup point chosen during the ordering process. At a pickup point, the parcel is held for the period set by the carrier; you are notified by email when it arrives. The delivery times shown on the website are indicative and correspond to average processing and delivery times. If shipping is delayed, you will receive an email informing you of any effect on the delivery time you were given. In accordance with the law, if delivery is more than 30 days late, you may cancel the order.
Article 6 – Right of withdrawal
In accordance with article L.221-18 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal, without giving any reason or paying any penalty.
Exception: in accordance with article L.221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer’s specifications or clearly personalised, in particular cases created with our customisation tool from your own design. Choosing the phone model or the finish of a case from our catalogue does not constitute personalisation: these cases remain covered by the right of withdrawal.
How to exercise this right: a dedicated, free feature is permanently available on the website, in accordance with article L.221-21 of the French Consumer Code: exercise my right of withdrawal. You may also notify us of your decision by any other unambiguous means (email, post), or use the model form reproduced in the appendix.
Returns: items must be returned in their original, complete condition (packaging, accessories, instructions). You are responsible for this. Any damage to the product in the process may invalidate the right of withdrawal.
Refund: if you exercise your right of withdrawal, Quentin Amat (Moroji) will refund the amounts paid within 14 days of your notification, using the same means of payment as for the order.
Article 7 – Legal guarantees
All our products benefit, independently of any commercial guarantee, from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
- The legal guarantee of conformity applies for 2 years from delivery of the item. During this period you do not have to prove the defect: it is presumed to have existed at the time of sale.
- You may choose between repair and replacement of the item, subject to the cost conditions provided for by law.
- In the event of repair, the legal guarantee of conformity is extended by 6 months. If you choose repair and it is not carried out, you may request replacement.
- The guarantee against hidden defects allows you to take action within 2 years of discovering the defect, to obtain cancellation of the sale or a price reduction.
Article 8 – Personal data
The personal information collected is essential for processing your order and issuing invoices. It may be passed on to the partners responsible for carrying out, processing, managing and paying for orders. The customer has a permanent right of access, modification, rectification and objection regarding their information. See our privacy policy.
Article 9 – Complaints and consumer mediation
For any complaint, please first contact our customer service by email: contact@moroji.com.
In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, if your written complaint has not been satisfactorily resolved, you may refer the matter free of charge to the consumer mediator we belong to:
[NAME OF THE APPROVED MEDIATOR], [ADDRESS], [MEDIATOR WEBSITE]
Mediation is an optional step before any legal action; it does not deprive you of any remedy. Note: the European online dispute resolution (ODR) platform closed permanently on 20 July 2025; national mediation bodies, such as the one above, remain the applicable route.
Article 10 – Applicable law
These terms are governed by French law. If you live in another member state of the European Union, you keep the benefit of the mandatory consumer protection provisions of your country of residence.
APPENDIX – MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Quentin Amat (Moroji), 1 rue de Mirvaux, 80260 Beaucourt-sur-l’Hallue, France, Email: contact@moroji.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*) / received on (*): ………………………………
Order number: ………………………………
Name of consumer(s): ………………………………
Address of consumer(s): ………………………………
Signature of consumer(s) (only if this form is notified on paper):
Date: ………………………………
(*) Delete as appropriate.